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We hope you are pleased with your purchase - if not - please contact us on 01202 812219 if you wish to discuss returning your products.

Consumer Rights Act 2015

Consumer Rights Summary for Online Purchases



The Consumer Contracts Regulations 2013 say:

up to 14 days


After receiving your goods, in most cases, you can change your mind and get a full refund.



The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality.
During the expected lifespan of your product you're entitled to the following:

up to 30 days


If your goods are faulty, you can get a refund.


up to 6 months



If it can't be repaired or replaced, then you're entitled to a full refund in most cases.


up to 6 years


If the goods do not last a reasonable length of time you may be entitled to some money back.



This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06

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